Refunds: We can issue a refund. In order to do so the customer must mail back the item in new, unused condition. Upon receipt of item we will issue your refund. We do not offer return labels with purchases, so customers will have to do this themselves via the carrier of their choice. Row + Low will not be responsible for lost or misdirected returns.
Please mail returns to:
3024 E Chapman Ave #226
Orange, CA 92869
We recommend using the same packaging that your order comes in for returns. Just put the item/items back in, remove the original shipping label, make a new label to send back to us, and take the package to the parcel carrier of your choice.
Exchanges: We will consider exchanges on domestic orders only. Please contact us.
Contact us: rowandlow1(at)gmail(dot)com
We only have contact via email now, but will get a phone system up soon. Thank you.